General FAQs

Hello, who are you?

Aller Row means "to go". We strive to be a fashion independent label for all to head to for their daily dosage of stylish and effortless chic apparels with a twist of cultural touch to it. 

Check out our About Us for more information.


How can I be kept updated?

Subscribe to AllerRow newsletter to keep you up to date with exclusive deals, the latest products and many more.

Online FAQs

What is the mode of payment?

We are currently accepting Visa, Mastercard.


When will I be charged?

You will only be charged upon completion of check out, so double-check, triple-check your purchases.


Items are out of stock! Will you be able to bring it back?

Fret not! Simply drop us an email at hey@b-nary.com and we’ll see what we can do for you


When will I be charged?

You will only be charged upon completion of check out, so double-check, triple-check your purchases.


Who is delivering my order to me?

All our orders are delivered via Singpost and a tracking number will be emailed to you upon mailing.

You can track your order here: https://www.singpost.com/


Where do you ship to?

We ship both locally and internationally. 

Within Singapore, we offer free shipping on order above $100

For overseas order  we offer free shipping on order above $200

Check out our Shipping Policy for more information.


Where can I find product size / measurements?

You may scroll down and find the measurement tab under the product details in the tab or check out our Size Guide.

Shipping FAQs

I have placed by order, what's next?

If all items are in stock, for local shipping, your order should typically reach to you within 7 working days.

For overseas shipping, 1-3 weeks.

If items fall either: remaking / custom-made / pre-order please do expect an additional 1-2 weeks delay.

*Due to the outbreak of COVID-19 - For local shipping, please expect a possible additional 1-2 days delay.

For oversea shipping, please expect a possible additional 1-2 weeks delay. We appreciate your kind understanding. 

You can also check your email(: If you have any questions regarding the status of your order, feel free to contact us at hey@b-nary.com


Is there a way to track my order?

For local shipment, our third-party courier will contact you directly regarding delivery timing.

Deliveries will be made between Mon - Fri, 11am - 10pm. For specific delivery timing requests, please kindly direct them to hey@b-nary.comAdditional charges may apply.


If I made my order today, is it possible to get it tomorrow?

Your order can be delivered  within 7 days via local delivery if your order consists of only in-stock items, and your order is placed before 8am (Mon-Fri). However, there may be unexpected delays so if you need your order urgently, please kindly contact us at hey@b-nary.com so we can better assist you. There may be additional charges on same day delivery.

Return Refund Exchange

If I have purchased something that does not fit me, am I able to do an exchange?

We will be able to accommodate exchanges for all items in brand new condition.


I just received my online order, but it's defective. Can I return my product?

Do take a picture of the defective good and send it to our team at hey@b-nary.com.


What is the return processing time?

Upon receiving your returned goods, we will conduct an investigation and will reply to you within 7 working days on your return matters. And if you are eligible for a refund, we will credit back the sum paid into your account within the next 7 days.


I am an international customer and I have been waiting way too long for my products to reach. Can I cancel the order?

Once the order has been shipped, we will not be able to cancel the order and refund you.


I received an incorrect order. What's next?

Kindly inform us via hey@b-nary.com.

Can I return an item that I have purchased from you?

We will only process your request to return if you have a manufacturing defect within 7 working days.



Do refer to our Return & Exchange Policy for more information.